Refund Policy
Order Processing
- We ship from California, US.
- Orders are processed within 1-5 business days (excluding weekends and holidays).
- Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
- If you need to cancel or change your order, please contact us immediately at info@nekodecal.com. We will not be able to make changes to your order after it has been shipped.
- Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors in the address that you provide. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.
Shipping Costs
- Standard shipping cost within the US is $3.99 for orders less than $40.
- We offer free US domestic shipping for orders over $40.
- All orders will have tracking numbers.
Delivery Standards
- Domestic shipping takes up to 7 business days.
- International shipping takes approximately 3-4 weeks.
- Shipping time does not include processing time.
- We are not responsible for shipping carrier delays.
Return & Refund & Exchange
- We do not offer returns or exchanges due to the nature of our products. We are more than happy to refund or replace any manufacturing defects.
- If you receive damaged products, please let us know at info@nekodecal.com!