Refund Policy

 

Order Processing

• We ship from Northern California.
• We process orders within 1-10 business days (excluding weekends and holidays).
• Pre-orders may take up to 3 weeks to ship.
• Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
• If you need to cancel or change your order, please contact us immediately at info@nekodecal.com. We will not be able to make changes to your order after it has shipped.
• Please review and ensure that you have entered the correct address including the unit number. We are not responsible for non-delivery due to errors in the address that you provide.

 

Shipping Costs

• Standard shipping cost is $4.50 for orders less than $40.
• We offer free U.S. domestic shipping for orders over $40.

 

Delivery Standards

• Domestic shipping takes up to 7 business days.
• International shipping takes approximately 3-4 weeks.
• Shipping time does not include processing time.
• We are not responsible for lost of packages and shipping carrier delays.

 

Return & Refund & Exchange

• All sales are final.
• We do not offer returns or exchanges due to the nature of our products. We are more than happy to refund or replace any manufacturing defects.
• If you receive damaged products, please let us know at info@nekodecal.com!